FAQ

Frequently Asked Questions

At Huntington Jewelers, we want your shopping experience to be as seamless and enjoyable as possible. Here are answers to some of the most common questions we receive.

General Questions

Q: Where are you located?
A: Our showroom is located right here in Las Vegas. Stop by anytime to browse our collections or speak with a jewelry expert.

Q: What are your store hours?
A: We’re open [insert hours]. Please check our website or call us to confirm holiday hours.

Q: Do I need an appointment?
A: Walk-ins are always welcome, but if you’d like dedicated time with one of our experts — especially for engagement ring or custom jewelry consultations — we recommend scheduling an appointment.

Jewelry & Diamonds

Q: Do you sell certified diamonds?
A: Yes. Every diamond we sell is graded and certified by trusted independent labs such as GIA or AGS.

Q: What’s the difference between natural and lab-grown diamonds?
A: Both are real diamonds with the same sparkle and durability. Natural diamonds are formed in the earth over billions of years, while lab-grown diamonds are created in controlled labs. Lab-grown diamonds are often more budget-friendly, while natural diamonds are prized for their rarity.

Q: Can you help me design a custom piece?
A: Absolutely! Our team specializes in custom jewelry. We’ll guide you through design, sketches/3D renderings, and final crafting to create something truly one-of-a-kind.

Repairs & Services

Q: Do you offer jewelry repairs?
A: Yes — from ring sizing and prong tightening to complete restorations, our jewelers handle repairs with expert care.

Q: Can you clean my jewelry?
A: We offer professional cleaning and inspection to keep your jewelry sparkling and secure. Stop by anytime!

Q: Do you offer appraisals?
A: Yes, we provide professional appraisals for insurance, estate, or personal records.

Orders & Policies

Q: What is your return policy?
A: Items in original condition may be returned or exchanged within 30 days. Custom, engraved, or altered pieces are final sale. See our full Return Policy for details.

Q: Do you offer financing?
A: Yes, we provide financing options to make your purchase more manageable. Ask an associate or visit our Financing page for details.

Q: Do you buy gold or estate jewelry?
A: We do purchase select estate jewelry and gold. Please bring your items to the store for an evaluation.

Special Services

Q: Do you offer gift wrapping?
A: Yes, complimentary gift wrapping is available for all purchases.

Q: Can I order online?
A: Some items may be available online, but our in-store experience ensures you get expert guidance and a personal touch.

Still have questions? We’re here to help. Call us at +1-702-878-3677, email info@huntingtonjewelers.com, or stop by our Las Vegas showroom anytime.